Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

By: Douglas Stone,Bruce Patton,Sheila Heen,Roger Fisher

Price: $4.00

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Book Condition: Used - Good


Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
-- how t start the conversation without defensiveness
-- why what is not said is as important as what is
-- ways of keeping and regaining your balance in the face of attacks and accusations
-- how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Title: Difficult Conversations: How to Discuss What Matters Most

Author Name: Douglas Stone,Bruce Patton,Sheila Heen,Roger Fisher

Categories: Miscellaneous: Self-Help/Psychology,

Publisher: Penguin Books: April 2000

ISBN Number: 014028852X

ISBN Number 13: 9780140288520

Binding: Trade Paperback

Book Condition: Used - Good

Seller ID: 116854

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