Author:Douglas Stone,Bruce Patton,Sheila Heen

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Difficult Conversations: How to Discuss What Matters Most

By: Douglas Stone,Bruce Patton,Sheila Heen,Roger Fisher

Price: $4.00

Publisher: Penguin Books: April 2000

Seller ID: 116854

ISBN: 014028852X

Condition: Used - Good


Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how t start the conversation without defensiveness-- why what is not said is as important... View more info